B&D Group - Consumer Response Advisor - Revesby
Job no: 831834
Work type: Full Time
B&D Group, part of the DuluxGroup is Australia's market leader in the manufacture and distribution of garage doors. Since 1956, the B&D brand has grown to become an icon that reflects engineering ingenuity and innovation. B&D continues to lead the way in residential and industrial door solutions.
As part of a high performing team that provides a range of services including product and technical support, the Consumer Response Contact centre is the lynchpin in our service offering to both our internal and external customers.
Professional & enthusiastic in your approach you will be responsible for the overall delivery of exceptional customer service. You will also handle all incoming calls, faxes, emails, live chat and any other forms of correspondence to the Contact Centre from customers nationwide, for both B&D Doors & Openers and Automatic Technology.
With a proven ability to identify customer needs you will provide a solution by confidently suggesting various products and services on offer. This role will also focus on providing Technical Support on the total range of doors and openers
The ideal candidate will have a proven background in Customer Service within a Consumer Goods or Contact Centre environment coupled with exceptional communication skills (both written& verbal). Qualifications in Business or related discipline would be highly regarded. Ideally you will have:
- A genuine focus on assisting the customer
- Experience in identifying and suggesting products and solutions relevant to customer needs
- Strong attention to detail and ability to multi task
- Strong computer literacy (MS Office – Excel)
- A positive and 'can-do' attitude and be self- motivated
- Experience providing technical support in the hardware or mechanical industry would be highly regarded
- Experience with SAP would be desirable
Your ability to display an enthusiasm for continuous learning, and possess strong analytical and problem solving skills will see you succeed in this role. You will need a friendly and persuasive personality, thrive in a fast paced environment and take ownership of your work and be proactive in your approach. With a willingness to learn you will thrive in this dynamic environment, in return you will be rewarded with excellent working conditions and a great team environment.
How to Apply
To submit your application please click 'Apply' below or for a confidential discussion please call Eliza on 02 9781 8830 For further information about B&D Openers & Doors please visit www.bnd.com.au
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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